Grupo Express del Perú: fleet management and passenger information

Lima’s urban bus routes cover great distances, easily stretching over 60 km or more. In rush hour traffic journey times often double or triple. The result: a big variety of journey time patterns challenges fleet management and passengers. Lima’s public transport is also characterized by strong competition between around 200 bus operators, the so called „micros”, and routes are often served by several overlapping operators. To face the challenges in this market and digitalise its services, transport operator Grupo Expres Del Perù (GEP) opted for IVU.suite.

Besides the resource planning system IVU.run and the fleet management system IVU.fleet, GEP commissioned IVU with the implementation of a central system to real-time information (IVU.realtime) as well as the development of a mobile passenger information app. With „Bus.altoke“ IVU developed an app, which not only displays nearby bus stops, but also predicts expected journey and arrival times based on real-time data. Fleet management and ticket sales are supported by IVU.ticket.box, a hardware solution that doubles as on-board unit and e-ticketing terminal. It feeds position data to IVU.fleet, the fleet management software that processes the data and provides current vehicle positions of all vehicles to the operational control center.

By using IVU.run, it was possible to base planning and scheduling on no less than 48 different journey time patterns. Differences in traffic volume can now be considered in the planning process. Thanks to vehicle position data provided by IVU.ticket.box, the operational control center is aware of the current state of traffic at all times.

After the introduction of IVU.ticket and a new „flat rate“ fare, supported by the background system IVU.fare, the sum total of earnings grew. „Bus.altoke“, GEP’s real-time passenger information app, acquired over 10.000 satisfied users within weeks of its release and was labeled as one of Peru’s “apps of the week”.

Objectives

  • Inform passengers, manage fleet, sell tickets
  • compete with other operators
  • make public transport more attractive

    Specific Features

    • strong competition
    • extremely  dense traffic (frequent, big delays)
    • long routes
    • no printed timetable