Efficient staff dispatching and requested duty planning

As one of the most modern transport systems in the world, Zurich’s public transport network is regarded as a model for major international cities. Zurich Public Transport (VBZ) makes a key contribution here. A total of 480 vehicles are in operation in the city and the canton, navigated by around 1,400 employees in transport service. To plan their staff assignments, VBZ had a custom software solution specially developed. However, after nearly 20 years, the system is technologically outdated and no longer meets the increased requirements.

Instead of continuing to invest in expensive custom software, VBZ planned to introduce a standard product with a wide range of functions. After a rigorous selection process, VBZ opted for IVU.crew. The new system was to go beyond the existing functionalities as well as make dispatching more efficient and, in particular, simplify the complex planning duties according to staff preferences, days off and holidays. The software helps dispatchers with features such as automatic driver allocation to planned duties and individual duty sequence checking. Freely configurable rules mean that the complex duty, duty sequence and payroll rules of VBZ can be stored in the software with no need for programming. The numerous evaluation functions of IVU.crew also give managers a constant full overview of completed duties. VBZ relies on IVU.crew.mobile for requested duty planning.

The employee portal is the central interface for communication with the transport service employees. This enables duty and holiday requests to be recorded online and stored directly in the system. The launch of the employee portal was accompanied by an extensive information campaign. There were entry stations in the depots, training films, instructions on the VBZ intranet and a telephone hotline that answered employees’ questions.


  • More efficient dispatching
  • Requested duty planning
  • Configurable system
  • More options for data analysis

Specific Features

  • Extensive requested duty planning
  • Highly complex duty, duty sequence and payroll rules