Control centre to go.on: From individual solutions to a system with a mobile control centre

The switch to the IVU.suite signifies an important step in go.on's digital development – away from individual IT solutions and towards an integrated system. What tipped the scales in favour of this decision?

The starting signal was given when the company won a tender in the Gütersloh district. The allowan ce for regional bus transport not only opened up new routes for us, but also the opportunity to re organise our IT landscape. Instead of continuing to work with a wide range of individual solutions, we made a conscious decision in favour of an integra ted system. The components interlock seamlessly because they come from a single source as an end to-end IT solution. In this way, we avoid disruptions in the interfaces, facilitate integration, and create the foundation for a digital operating process. Al most all modules are now live. Next, we would like to expand cashless payments and integrate auto matic passenger counting systems to continually improve our processes.

With these projects, you can continue to develop your digital processes step by step. The next step is to introduce the web-based control centre solution IVU.fleet [essentials]. This enables flexible, location-independent work in the control centre. What prompted you to expand your stan ding control centre with this compact version?

Our company structure is decentralised. In addition to the central control centre, route bundle mana gers coordinate daily transport in various regions. We have introduced four web-based control cen tres so that they have quick access to current ope rating data at all times. IVU.fleet [essentials] fulfils precisely this need and supports the teams on-site. In addition, new tenders always demand digital read permissions for ITCS systems. This is another reason why we rely on this flexible solution, which enables access from anywhere.

Digitalisation is not only changing systems, but also ways of working. How are you guiding your employees in this change process?

Change only succeeds if people are supported in the process. This is especially true when well-estab- lished processes suddenly work differently. We the refore rely on structured online training courses to provide our employees with targeted support. The changeover to IVU's digital solutions went smoothly overall. Only the data migration and connection of external interfaces were time-intensive. Our em ployees found their feet quickly and are now routi nely working with the new system. We are currently just about to introduce IVU.plan planning software. The familiarisation process will be challenging, but we are convinced that with the right support we will also master this step.