On-board computer as part of Monheim's mobility strategy

Bahnen der Stadt Monheim are re garded as pioneers in the digitalisa tion of operating processes and have always shown courage in breaking new ground – for example with the early introduction of autonomous driving. What drives you to continue to explore new travel paths in digital development?

Standing still is not an option for us; we want to actively shape the future. As a medium-sized transport compa ny, we understood early on that pro gress only arises if you are ready to leave familiar paths. Digitalisation is a core strategic issue in this regard: it creates efficiency, transparency and accessibility. We make decisions based on data, not on instinct. This is particularly crucial for efficient public transport. People take centre stage – whether as employees or customers. Digital solutions are planned to make mobility in Monheim seamless, intuiti ve and barrier-free and to improve the quality of our operations. This is why digitalisation is a continuous transformation process and is a fixed part of our corporate strategy.

Speaking of pioneering roles – with the IVU.ticket.box G3 on-board computer, you opted for a modern solution in your vehicles at an early stage. What prompted you to transfer to the new generation of on-board computers, the IVU.ticket.box G5?

Our consistent customer focus is our top priority: public transport today must function as intuitively as other digital services. Among other things, the IVU.ticket.box G5 enables con tactless payment and scanning of di gital tickets, making it simple to use. For us as the operator, it means more robust systems, fewer disruptions and better data for operational con trol. It is future-proof. Thanks to the modular structure, we can continue to expand the hardware and software in a flexible manner. As an innovation customer, we liaised with IVU from the start and were able to contribute practical experience in the field test. All vehicles have been retrofitted since August 2025. An important com ponent of our overall digital strategy.

What are the advantages of the new generation of ticket box for drivers, the control centre and passengers? 

For drivers, the ticket box provides a better overview and makes their everyday work easier: with planned/ actual departure times, delay fore casts and an intuitive user interface. In the future, we are thinking about a map function for detours or real-time connection information. The control centre benefits from simple device replacement, for example thanks to separate SIM solutions. The devices are lighter, which simplifies mainte nance and handling. Our passengers are noticing the progress, for exam ple, in the smaller, more resource efficient tickets and better service thanks to a more reliable system.

In a way, the on-board computer is the heart of the vehicle, but it only expands its full potential with the right software in the background. What are the advantages of a se amlessly integrated combination of software and hardware solutions for Bahnen der Stadt Monheim?

This combination is crucial. We think in systems, not in individual parts. In tegrated systems help us to connect all operating processes – from di spatch through to ticketing and pass enger information. For example, with the IVU.fare software, the driver can view the accounting data directly in the vehicle. The new WiFi connection ensures stable and fast data trans mission. We manage timetables, vehicle workings, displays, announ cements and communication with traffic lights via the central control centre. This saves time and brings clarity to operations.

What makes you individually proud when you look at the digital development of your transport company? 

I am proud of the fact that we have left behind the image of local trans port that is often considered old fas hioned and have established oursel ves as a modern mobility provider. This can be seen, for example, in our app: a ticket platform has become a digital mobility companion – soon also with multimodal city bike in tegration. We operate our own bike hire system, intelligently linked to the Monheim Pass, which provides access to numerous services across the city. And we have created a digital sales system that combines bus and bike travel. However, I am particular ly proud of the attitude of our emp loyees: our colleagues think with us, take new travel paths and embrace change. This openness and innovati ve strength in the team are the real reason for our success.