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IVU.suite at VMS

Multi tenant fleet management and cashless ticketing

Chemnitz, Germany

Overview

Employees approx. 4,000
Vehicles approx. 1,200
Transport services approx. 80 million passengers annually
Operations City and regional transport with buses, trams, and trains
Objectives Multi-tenant ITCS, Uniform standardised real-time information, Automatic connection assurance
Special features Cashless ticketing in buses
IVU products IVU.fleet, IVU.cockpit, IVU.box, IVU.fare, IVU.ticket

Initial situation

In a transport area of more than 5,000 square kilometres the Central Saxony Transport Group VMS (Verkehrsverbund Mittelsachsen) guarantees seamless connections as well as a uniform fare zone for three administrative districts and the city of Chemnitz. In total, the 17 transport operators involved have around 80 million passengers annually.

Until 2018 there were large differences between the companies in terms of their technical equipment: The Chemnitz transport company was using their own ITCS solution, while the regional transport operators in the association area and the urban transport services in Zwickau had no modern fleet management systems, which prevented connection management and real-time information.

Objectives

VMS decided to introduce a multi-tenant operation control system in order to bring all transport operators up to uniform technical standard, and to improve the service for the passengers in the association region. The association had a particular focus on automatic connection assurance across the different operators as well as standardised real-time information in the transport association.


"With IVU‘s complete system we are taking a step in the direction of comprehensive public transport integration in Central Saxony. This allows us to increase the efficiency of our connections and provide our passengers with uniform information everywhere."
Rebecca Schürer
Team Manager, Data Management /Transport Systems | VMS

IVU.ticket runs on the on-board computers for the ticket sale in buses. The software supports the cashless payment at the directly connected payment terminal P400 from Verifone. Colourful self-explanatory icons on the 3.5“ colour touch display lead passengers through the entire payment process. The integrated NFC reader also enables contactless transactions, which significantly accelerates the payment process.

The central background system IVU.fare also simplifies the management of fare money in the transport association. It contains all data that is necessary for processing the ticket sale, including fares, devices used, the sellers, and their authorisations.

Outcome

The integrated IVU system creates a consistent database for uniform standardised processes. This makes it possible for VMS to offer their passengers continuous real-time information. In the future, the automatic connection assurance will inform drivers and dispatchers if the previous trip is behind schedule. The waiting bus then delays its departure from the stop for longer, so that the passengers can reach their connection – this is an important service improvement for the passengers in the evening and in more rural regions.

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IVU Traffic Technologies AG
Headquarters
Bundesallee 88
12161 Berlin, Germany

Phone: +49.30.8 59 06 -0
E-mail: contact@ivu.com

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