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IVU.suite at ASEAG

Operational control and passenger information with real-time data

Aachen, Germany

Overview

Employees 611, including 383 in transport service
Vehicles 215 company-owned buses, 141 buses belonging to contractors
Transport Services 64.5 million passengers per year
Operations Scheduled urban bus transport
Objectives Reliable bus positioning, Improved communication with control centre, Provision and use of real-time information, Increase passenger satisfaction
Specific Details GPRS data radio and analogue voice radio, Passenger app
IVU products IVU.fleet, IVU.realtime

Initial situation

ASEAG (established as “Aachener und Burtscheider Pferde-Eisenbahn-Gesellschaft“ – Aachen and Burtscheid Horse Railway Company) operates 69 routes covering 2,000 bus stops in Aachen and the surrounding area. As in all major cities, it is not uncommon for services to suffer delays due to heavy traffic or even something as simple as a car parked incorrectly. One challenge facing dispatchers was that the ASEAG buses did not have transmitters reporting the locations of the vehicles and reliably passing their current positions in the city on to the control centre. Furthermore, communication between drivers and the control centre was possible only by means of the interference-prone analogue VDV (Association of German Transport Companies) data and voice radio. Even trees at the side of the road were enough to break the connection.

Objective

The primary objective of ASEAG was to replace the outdated radios and install a system that would provide reliable support for communication between drivers and the control centre and transmit position data at frequent intervals. In the course of the conversion to state-of-the-art positioning technology, it was also intended to connect a high-performance passenger information system using displays and a passenger app to keep waiting travellers up to date on departure times and thereby to increase passenger satisfaction in the long term.


"The new displays and our ASEAG mobil app are further elements in a comprehensive passenger information network. Thanks to the transmission of real-time data, our passengers can plan their journeys more precisely and in a manner suited to their own needs."
Michael Carmincke
CEO | ASEAG

Outcome

Durch die Modernisierung des Funksystems sind die Kommunikation und der Datenaustausch zwischen Fahrern, Fahrzeugen und Leitstelle schneller und effektiver geworden. Die Disponenten in der Leitstelle können die Position der Fahrzeuge jederzeit einsehen und Anschlüsse auch bei Verspätungen sichern. Dank der Echtzeitinformationen erhalten die Fahrgäste aktuelle Abfahrtszeiten direkt über die Anzeiger an den Haltestellen und die App auf ihrem Smartphone. Dieser Service kommt gut an in der StädteRegion Aachen: Der digitale Reisebegleiter wird in den App-Stores mit vier von fünf Sternen bewertet. Der Kommentar eines Nutzers bringt es auf den Punkt: „Ziemlich praktische App. Endlich weiß man, wo der Bus steckt.“

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IVU Traffic Technologies AG
Headquarters
Bundesallee 88
12161 Berlin, Germany

Phone: +49.30.8 59 06 -0
E-mail: contact@ivu.com

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