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IVU.suite at ASEAG

Operational control and passenger information with real-time data

Aachen, Germany

Overview

Employees 611, including 383 in transport service
Vehicles 215 company-owned buses, 141 buses belonging to contractors
Transport Services 64.5 million passengers per year
Operations Scheduled urban bus transport
Objectives Reliable bus positioning, Improved communication with control centre, Provision and use of real-time information, Increase passenger satisfaction
Specific Details GPRS data radio and analogue voice radio, Passenger app
IVU products IVU.fleet, IVU.realtime

Initial situation

ASEAG (established as “Aachener und Burtscheider Pferde-Eisenbahn-Gesellschaft“ – Aachen and Burtscheid Horse Railway Company) operates 69 routes covering 2,000 bus stops in Aachen and the surrounding area. As in all major cities, it is not uncommon for services to suffer delays due to heavy traffic or even something as simple as a car parked incorrectly. One challenge facing dispatchers was that the ASEAG buses did not have transmitters reporting the locations of the vehicles and reliably passing their current positions in the city on to the control centre. Furthermore, communication between drivers and the control centre was possible only by means of the interference-prone analogue VDV (Association of German Transport Companies) data and voice radio. Even trees at the side of the road were enough to break the connection.

Objective

The primary objective of ASEAG was to replace the outdated radios and install a system that would provide reliable support for communication between drivers and the control centre and transmit position data at frequent intervals. In the course of the conversion to state-of-the-art positioning technology, it was also intended to connect a high-performance passenger information system using displays and a passenger app to keep waiting travellers up to date on departure times and thereby to increase passenger satisfaction in the long term.


"The new displays and our ASEAG mobil app are further elements in a comprehensive passenger information network. Thanks to the transmission of real-time data, our passengers can plan their journeys more precisely and in a manner suited to their own needs."
Michael Carmincke
CEO | ASEAG

Outcome

Thanks to the modernisation of the radio system, com-munication and data-sharing between drivers, vehi-cles and the control centre have become faster and more effective. The dispatchers at the control centre can view the vehicle positions at any time and ensure that connections can be made even in the event of de-lays. Thanks to the real-time information passengers receive up-to-date departure times directly via the dis-plays at the bus stops and the app on their smart-phones. This service is proving a hit in the Aachen city region, and the digital journey companion has been awarded four out of five stars in the app stores. The comments of a user sum the service up nicely: “A very practical app. Finally, I know where the bus is.“

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IVU Traffic Technologies AG
Headquarters
Bundesallee 88
12161 Berlin, Germany

Phone: +49.30.8 59 06 -0
E-mail: contact@ivu.com

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