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IVU.suite at BLT

Basel, Switzerland


Employees approx. 435
Vehicles 62 buses, 98 trams
Transport services 53 million passengers per year, 174 million passenger kilometres
Operations Public transport
Objectives Digitisation of duty scheduling, More efficient dispatching, Elimination of error sources, Increase in employees‘ scope of influence in duty scheduling
Special features Phased introduction, In-depth training
IVU products IVU.duty

Initial situation

Baselland Transport AG (BLT) carries 53 million passengers per year – 73 percent more than in 1995. It operates in the Swiss city of Basel and the greater Basel conurbation area. Yet while transport capacity has increased before the project started, the dispatchers were still scheduling in the same way as they did back then: Until 2007, pencil, paper, spreadsheets and lots of erasers were the key tools for defining the duties for the 250 or so employees who worked there at the time. As well as taking lots of time, this method was also prone to errors. Every duty schedule version had to be checked manually – a time-consuming process. Even so, errors such as an incompletely planned set of duties occasionally arose. In addition, labour law provisions and union agreements resulted in stricter requirements in terms of duty schedule quality. And involving transport service staff in the planning process was difficult.


To meet the increased requirements and make the dispatchers’ jobs easier, BLT decided to digitise duty scheduling. The aim was to significantly reduce the level of planning complexity while eliminating error sources, thus ensuring a long-term increase in duty schedule quality. It was also important for BLT involve employees in the planning process to a greater extent. Further objectives were to take transport service staff preferences into account more effectively and make it easier to comply with scheduling regulations.

"With IVU.duty, we have completely modernised the processes in our duty scheduling. Now, our duty schedules are always correct and optimised in line with the requirements of the management and the transport service staff. We can work successfully on this basis."
Martin Koblet
Head of Management Systems, Project Manager for Service Planning & Systems | BLT


BLT now generates its duty schedules largely automatically. The integrated optimisation components mean that all resources are deployed optimally and cost-effectively. At the same, the duty schedule takes into account all provisions of labour law, union agreements and the preferred duties of transport service staff.

What-if scenarios allow BLT to calculate different duty schedule variants in advance and thus respond to changes or absences at short notice. Through optimisation processes with different variables, BLT can calculate the effects of future service changes and capacity utilisation at an early stage.

Following on-the-job training in the introductory phase, the dispatchers are comfortable with the software. As a result, weak spots in data transmission as well as errors and problems in the schedules have been overcome. Using IVU.duty has reduced the daily workload of the dispatchers at BLT, and the scheduled duties have increased satisfaction among transport service staff.

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12161 Berlin, Germany

Phone: +49.30.8 59 06 -0
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